Archive

The Property Ombudsman has joined calls for greater disclosure of referral fees by agents.  The issue has become a hot topic in...

The new Property Ombudsman taking over from October is Rebecca Marsh. She is currently Chief Ombudsman at the Legal Ombudsman and was...

The Property Ombudsman has announced that it will postpone its annual conference, which was to have been on June 18, until...

Agents now have only seven days to complete a referral fees survey, announced late on Friday by Trading Standards and The...

The Property Ombudsman role is being advertised. The current Ombudsman, Katrine Sporle, is giving up the role in November after five years in...

Estate and letting agents are being urged to check that they are signed up with an approved redress scheme that covers...

The Property Ombudsman will in future refer more estate agents to the National Trading Standards Estate and Letting Agent Team if...

  Who are you and what does it say on your business card?             Becky Howes, mio Account Manager What...

The Property Ombudsman says its members must in future disclose referral fees in a bid to make previously-hidden costs open and...

The Property Ombudsman (TPO) has released its annual report for 2018, showing a 16% rise in the number of complaints made...

The Property Ombudsman’s annual conference is to hear from the chair of the government’s ‘Property Agents Working Group’ - just days...

Kit Malthouse has been making headlines this week, but – in keeping with his tenure as Housing Minister so far -...

Alongside hundreds of agents and suppliers, I recently attended the Guild of Property Professionals’ annual conference. As ever, it was a great...

The man who is leading the government’s efforts to reform the house buying process will be one of the speaker at...

The Property Ombudsman has urged the government to bring the new homes build sector under consumer redress. New builds are not currently...

The Property Ombudsman scheme (TPO) has announced a series of changes to both its board and internal processes. The organisation has also...

The Property Ombudsman has issued its annual report for 2017 and there’s good news for the estate agency side of the...

The Property Ombudsman, Katrine Sporle, is to hold a briefing on the government’s redress reform on Wednesday - five days before...

Have you noticed a new turf war going on on the fringes of the agency world? It’s not a high-profile battle like...

The Property Ombudsman Scheme (TPO) has partnered with Yomdel to provide a 24/7 live chat service.  Consumers can now seek 'independent dispute...

The Property Ombudsman has expelled a London lettings and estate agency for a year and is warning that the firm may...

The Property Ombudsman’s annual report reveals a significant increase in the number of formal complaints resolved by the scheme and a...

The industry’s three government-approved redress schemes have this week issued an updated version of their Memorandum of Understanding (MOU). The MOU is...

There were only 14 complaints to The Property Ombudsman about so-called 'quick sale' firms - the professional buying companies that purchase...

The Property Ombudsman has reiterated its new guidance in relation to agents accepting pre-contract deposits in certain circumstances. Estate Agent Today reported...

The Property Ombudsman scheme’s annual report, just released, reveals that there has been a dramatic 32 per cent surge in the...

The Property Ombudsman scheme (TPO) has announced that it will be issuing updated versions of all its Codes of Practice on...

It was an end of an era in the property world this week. Christopher Hamer stepped down as the Property Ombudsman...

Katrine Sporle is to be the new ombudsman at The Property Ombudsman, one of the three government-approved redress services for the...